Looking for the ValueJet customer-care number, reservations email or help with an existing ticket? Start with the contact panel below, then use the airline-specific guidance to direct your booking, payment or service enquiry. For readers arranging travel from Lagos or elsewhere in Nigeria, Travo’s travel support is explained separately.
ValueJet contact details
| Website | www.flyvaluejet.com |
|---|---|
| Call | 0201 460 0710 +234 912 595 0403 +234 915 382 3424 +234 704 710 8136 |
| Contact centre | contactcenter@flyvaluejet.com |
| Refunds | refund@flyvaluejet.com |
| ValueFlyer | valueflyer@flyvaluejet.com |
| Office reference | 31 Ladoke Akintola Street, Ikeja GRA, Lagos |
ValueJet’s current website footer publishes 0201 460 0710 as its main number, replacing the earlier 0201 448 2998 reference for this guide. It labels +234 912 595 0403 for WhatsApp as well.
Contact source: ValueJet official website information.
ValueJet contact centre, refunds and ValueFlyer help
Use contactcenter@flyvaluejet.com for a normal booking or service enquiry, refund@flyvaluejet.com for a refund request and valueflyer@flyvaluejet.com for the loyalty programme. If your question is about both a ticket and missing rewards, identify them as separate matters. Include your booking reference for the ticket issue and the relevant membership reference only in the loyalty request.
The website provides Manage My Booking and online check-in alongside its contact details. Before calling about an unavailable function, record the error message and the time it happened. For a payment issue, say whether you received a reservation, ticket or only a bank debit. Ask the team to confirm the next step before paying again or creating another reservation.
What to include before you call or email
| Identify the booking | Passenger name as ticketed, booking reference, ticket number if issued, route and travel date. |
|---|---|
| State the issue | Explain whether you need a ticket retrieved, a payment traced, a change priced or a refund considered. |
| Name the seller | Say whether you booked directly, through Travo or through another agency. Include any earlier case reference. |
| Explain the next step | Give the requested new date or precise answer needed. Ask for written confirmation of any agreed action. |
For an urgent departure, put the travel date and flight time near the start of your message. For a payment enquiry, include the transaction reference and amount while hiding unnecessary card or account information. Keep follow-ups in the same thread. If baggage is involved, retain the bag tag and any airport report reference rather than relying only on a description of the suitcase.
Need travel assistance in Lagos or elsewhere in Nigeria?
Travo can discuss a new flight enquiry, airport pickup or related travel arrangements. Send Travo your travel requirements with your route, dates, passenger count and baggage needs. Ask us to confirm the available booking service, current quote and any agency fee before committing. If your existing booking was made through Travo, include your Travo reference so we can identify it.
For tickets bought elsewhere, start with the original seller for servicing and explain who issued the ticket. Airline approval and fare conditions determine any change or refund. Travo cannot promise to recover an airline payment or override those conditions. Read our flight-planning guide and group and corporate travel guide, or explore Travo’s services for a wider journey plan.
Before relying on a saved contact
Open the linked airline page again if a number changes, a message bounces or an office visit is planned. Confirm the department, opening hours and location before travelling. Only use WhatsApp where the airline explicitly identifies that channel. Do not share your booking reference publicly or send passwords, PINs or one-time codes in a support message.
For another airline, use the Nigeria airline contact directory. Review date: 20 October 2026. Airline contact information and service arrangements can change.
