Effective Date: 11 May 2026
Last Updated: 11 May 2026
Welcome to Travo.ng (“Travo”, “we”, “our”, or “us”).
This Privacy Policy explains how we collect, use, disclose, process, store, and protect your information when you use our website, mobile applications, logistics services, transportation services, e-commerce services, shipping solutions, and related platforms (collectively, the “Services”).
This Privacy Policy is designed to comply with:
- Nigeria Data Protection Act (NDPA)
- Nigeria Data Protection Regulation (NDPR)
- General Data Protection Regulation (GDPR), where applicable
- California Consumer Privacy Act (CCPA/CPRA), where applicable
- Apple App Store Review Guidelines
- Google Play Developer Policies and Data Safety requirements
By using Travo.ng, you agree to the practices described in this Privacy Policy.
1. About Travo.ng
Travo.ng is a digital platform providing:
- Local and international logistics services
- Package delivery and courier services
- Freight forwarding and shipping coordination
- Transportation and mobility services
- E-commerce and marketplace integrations
- Vendor and merchant fulfillment solutions
- Tracking and customer communication services
- Mobile application services
- Payment-enabled booking and delivery services
Our services primarily operate in Nigeria, while also supporting international shipping, cross-border logistics, and global commerce activities.
2. Information We Collect
We collect information necessary to provide secure, reliable, and efficient services.
A. Information You Provide Directly
We may collect:
- Full name
- Phone number
- Email address
- Delivery and pickup addresses
- Business/company information
- Government-issued identification where required
- Payment information
- Shipping information
- Package contents information
- Customer support communications
- Driver or rider registration details
- Vendor or merchant onboarding information
- Profile photographs or verification images
- Account login credentials
B. Automatically Collected Information
When you use our website or mobile app, we may automatically collect:
- Device identifiers
- IP address
- Mobile device information
- Browser type
- Operating system
- App version
- Location data
- GPS coordinates
- Mobile network information
- Cookies and similar technologies
- Usage analytics
- Crash reports and diagnostics
- Advertising identifiers
- Session activity and interactions
C. Location Information
Because Travo.ng provides transportation and logistics-related services, we may collect:
- Real-time GPS location
- Approximate location
- Background location data (where enabled)
- Route and navigation information
Location data may be used for:
- Delivery tracking
- Driver dispatch
- Shipment coordination
- Fraud prevention
- Estimated arrival times
- Route optimization
- Customer safety
You may disable location permissions through your device settings, although certain features may not function properly.
D. Payment Information
Payments may be processed by third-party payment providers. We may collect:
- Transaction records
- Billing information
- Payment confirmations
- Limited card metadata
We do not store full debit or credit card numbers on our systems unless explicitly stated.
3. How We Use Your Information
We use information to:
- Provide logistics and transportation services
- Process bookings and deliveries
- Coordinate local and international shipments
- Authenticate users
- Verify identities
- Process payments
- Improve platform performance
- Provide customer support
- Send notifications and updates
- Prevent fraud and abuse
- Monitor platform security
- Personalize user experience
- Analyze trends and usage
- Comply with legal obligations
- Enforce our Terms and Conditions
- Conduct research and analytics
- Facilitate rider, vendor, and merchant operations
4. Legal Bases for Processing
Depending on your jurisdiction, we process information based on:
- Contractual necessity
- User consent
- Legitimate business interests
- Compliance with legal obligations
- Protection of vital interests
- Public interest obligations
5. How We Share Information
We may share information with:
A. Service Providers
Including:
- Payment processors
- Cloud hosting providers
- Logistics partners
- Analytics providers
- Customer support providers
- Communication providers
- Mapping and geolocation services
B. Delivery and Transportation Partners
Information may be shared with:
- Drivers
- Dispatchers
- Couriers
- Freight partners
- Shipping agents
- Customs and border authorities
only to the extent necessary to complete services.
C. Legal and Regulatory Authorities
We may disclose information:
- To comply with applicable law
- To respond to lawful requests
- To enforce our rights
- To protect users or the public
- To investigate fraud or illegal activity
D. Business Transfers
If Travo.ng undergoes:
- merger,
- acquisition,
- restructuring,
- financing,
or sale of assets,
user information may be transferred as part of the transaction.
6. International Data Transfers
Because Travo.ng supports international logistics and shipping, your information may be transferred to and processed in countries outside Nigeria.
Where required, we implement safeguards such as:
- Standard contractual clauses
- Secure hosting arrangements
- Access controls
- Data minimization measures
7. Data Retention
We retain information only as long as necessary to:
- Provide services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
- Maintain operational records
Retention periods may vary depending on:
- transaction history,
- shipping requirements,
- financial regulations,
- fraud prevention obligations,
- and legal compliance requirements.
8. Your Privacy Rights
Depending on your jurisdiction, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Delete your information
- Restrict processing
- Object to processing
- Withdraw consent
- Request data portability
- Lodge complaints with regulators
Requests may be submitted through our contact information below.
9. Cookies and Tracking Technologies
We use:
- Cookies
- SDKs
- Pixels
- Local storage
- Analytics technologies
to:
- authenticate users,
- improve functionality,
- analyze performance,
- remember preferences,
- and enhance security.
You may manage cookies through browser settings.
10. Mobile Application Permissions
Our mobile applications may request permissions including:
- Location access
- Camera access
- Storage/file access
- Push notifications
- Phone/network access
- Bluetooth or nearby device access where applicable
Permissions are requested only when necessary for app functionality.
11. Google Play Data Safety Compliance
In accordance with Google Play policies, Travo.ng may collect and process:
- Personal information
- Financial information
- Location data
- Device identifiers
- App activity
- User-generated content
- Customer support information
- Crash logs and diagnostics
We implement reasonable security safeguards to protect user data and limit unauthorized access.
12. Apple App Store Privacy Compliance
Consistent with Apple App Store requirements, Travo.ng discloses:
- Data linked to users
- Data used for app functionality
- Analytics information
- Diagnostics data
- Location data
- Contact information
- User content where applicable
Data collection practices may vary depending on features used and permissions granted.
13. Security Measures
We implement commercially reasonable security measures including:
- Encryption
- Access controls
- Authentication procedures
- Secure servers
- Monitoring systems
- Fraud prevention systems
- Role-based access limitations
However, no system is completely secure, and we cannot guarantee absolute security.
14. Children’s Privacy
Travo.ng is not directed toward children under 13 years of age (or equivalent minimum age in relevant jurisdictions).
We do not knowingly collect personal information from children without appropriate consent.
If we become aware that information from a child has been collected improperly, we will take reasonable steps to delete it.
15. Third-Party Services and Links
Our Services may contain links to third-party services or integrate with:
- payment providers,
- maps,
- analytics platforms,
- logistics partners,
- social platforms,
- or external websites.
We are not responsible for third-party privacy practices.
Users should review the privacy policies of those third parties separately.
16. Marketing Communications
We may send:
- service notifications,
- transaction alerts,
- marketing communications,
- promotions,
- and updates.
You may opt out of marketing communications at any time through unsubscribe mechanisms or account settings.
17. Fraud Prevention and Security Monitoring
We may use automated systems and analytics to:
- detect fraud,
- prevent unauthorized access,
- monitor suspicious activity,
- and protect platform integrity.
Accounts engaging in suspicious activity may be restricted or reviewed.
18. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Updated versions will be posted on:
- our website,
- mobile application,
- or related services.
Continued use of the Services after updates constitutes acceptance of the revised policy.
19. Contact Information
If you have questions regarding this Privacy Policy or your personal data, contact:
Travo.ng
Website: https://travo.ng
Email: privacy@travo.ng
Support: support@travo.ng
20. Consent
By accessing or using Travo.ng services, you acknowledge that you have read, understood, and agreed to this Privacy Policy and our data handling practices.
Recommended Next Step
You should now:
- Put this on:
- https://travo.ng/privacy-policy
- Add it to:
- Google Play Console
- App Store Connect
- Median.co app settings
- Create:
- Terms & Conditions
- Refund Policy
- Cookie Policy
This policy covers the major disclosure expectations from both Apple and Google regarding:
- data collection,
- location tracking,
- app permissions,
- analytics,
- international transfers,
- payments,
- and user rights.
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