Updated 28 September 2026 · Travo.ng
Quick answer
Uber does not publish a public driver support phone number for Nigeria. Drivers get help through the Help section of the Uber Driver app (Uber says support is available 24/7), the online Help Centre, and in-person appointments at a Greenlight Hub, including one in Lagos. Hubs open Monday, Tuesday, Thursday and Friday 9am to 5pm and Wednesday 9am to 4:30pm, and you must book an appointment in the app first. In a safety emergency, call 112 or 767 in Lagos, or FRSC on 122.
If you drive with Uber in Lagos or Abuja, sooner or later you will need help: a fare dispute, a missing payout, a deactivated account or a document that will not upload. Many “Uber Nigeria customer care numbers” circulating online are not official. This guide explains the real support channels for drivers, when to use each one, and how to get your issue solved faster.
Uber driver support options in Nigeria at a glance
| Channel | Best for | How to access |
|---|---|---|
| Driver app Help section | Trip, fare, payment and account issues | Help section of the Driver app; choose the trip or topic |
| Greenlight Hub (in person) | Onboarding, documents, deactivation reviews, complex account issues | Book an appointment in the app Help section first |
| Uber Help Centre online | FAQs and step-by-step guides | help.uber.com/partners |
| Emergency services | Crashes, threats, medical emergencies | 112 or 767 (Lagos), FRSC 122 |
Sources: Uber Nigeria driver contact page and Drive page (accessed 29 September 2026); Radio Nigeria Lagos (14 Sep 2026); FRSC (accessed 29 Sep 2026).
1. In-app Uber driver support
The Driver app is the main support channel. Uber’s Nigeria driver page says drivers get 24/7 support and that the support pages help you set up your account, get started with the app, adjust fares and more. To use it:
- Open the Help section in the Uber Driver app.
- Pick the category that matches your problem: a specific trip, earnings and payouts, account and documents, or safety.
- For a trip issue, select the exact trip so support can see the details.
- Explain the problem briefly, add screenshots if relevant, and submit.
- Check the app’s support inbox for replies and keep the conversation in one thread.
Check the Help section for the contact options available to your account. We could not find a published driver phone line for Nigeria on Uber’s own pages.
2. Visit an Uber Greenlight Hub in Nigeria
Uber’s Nigeria driver page offers “personal support at an Uber Greenlight Hub in Lagos”. Hub visits are by appointment only: in the Driver app Help section, choose your issue and tap Schedule an appointment. Uber does not list hub street addresses on its contact page, so use the address shown when you book rather than one copied from an old blog post.
| Day | Greenlight Hub hours |
|---|---|
| Monday and Tuesday | 9am – 5pm |
| Wednesday | 9am – 4:30pm |
| Thursday and Friday | 9am – 5pm |
| Saturday and Sunday | Not listed |
Source: Uber Nigeria, Drivers: how to get help (accessed 29 September 2026). Hours may change; confirm in the app when you book.
Take your driver’s licence, vehicle documents, phone and any screenshots or receipts related to the issue.
3. Support via the online Help Centre
Uber’s Help Centre for driving and delivering covers common topics such as account set-up, documents, earnings, ratings and safety. It is useful for checking a policy before you contact support, and for booking an appointment if you cannot access the app.
Why Uber doesn’t list a public driver support number
Uber routes support through the app so that each request is tied to a verified account and a specific trip, which helps protect drivers’ personal and payment data. The downside is that there is no number to call for general questions. Be very careful with numbers posted on social media or unofficial websites that claim to be “Uber support”:
- Uber support will not ask for your password, bank PIN or one-time passcodes.
- Do not pay anyone to “reactivate” your account or “fix” your rating.
- Only follow links from the Uber app or uber.com.
- Report suspicious contacts through the app’s Help section.
Safety emergencies on a trip
If you or a rider are in danger, call the emergency services first, then report the incident in the app. In Lagos, the state emergency lines are 767 and 112, both toll-free. For road crashes on highways, the Federal Road Safety Corps number is 122. The Uber app also includes safety features for use before, during and after trips.
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Final tips for Nigerian Uber drivers
- Report issues quickly: fare and payout disputes are easier to resolve while the trip is recent.
- Keep records: screenshot trip summaries, payout statements and messages.
- Keep documents current: expired licences, insurance or roadworthiness papers are a common cause of account holds. See the list of cars accepted by Uber Nigeria.
- Stay polite and specific: one clear message with the trip, time and amount gets faster results than several vague ones.
- Know your alternatives: many drivers also work with Bolt; see how to join a Bolt fleet in Nigeria.
If you are a rider rather than a driver, see our separate guide to contacting Uber customer service in Nigeria.
Frequently asked questions
What is the Uber driver support phone number in Nigeria?
Uber does not publish one on its Nigeria contact page. Use the Help section in the Driver app, the online Help Centre, or book a Greenlight Hub appointment.
Where is the Uber Greenlight Hub in Lagos?
Uber confirms a Greenlight Hub in Lagos but does not list the address on its contact page. Book an appointment in the Driver app and use the address it gives you.
Can I walk into an Uber Greenlight Hub without an appointment?
No. Uber says drivers must book appointments in advance through the app’s Help section.
What are Uber Greenlight Hub opening hours?
Monday, Tuesday, Thursday and Friday 9am to 5pm, and Wednesday 9am to 4:30pm, according to Uber’s Nigeria driver contact page.
How do I contact Uber if my driver account is deactivated?
Open the Driver app Help section and choose the account or deactivation topic, or book a Greenlight Hub appointment. Do not pay third parties who promise reactivation.
What should I do in an emergency during a trip?
Call 112 or 767 in Lagos, or FRSC on 122 for a road crash, then report the incident in the app.
Related guides
- Uber support phone number Nigeria (riders)
- List of cars accepted by Uber Nigeria
- How much does a 30-minute Uber cost in Nigeria?
- How to order Uber in Lagos
- Emergency services in Nigeria
Thinking of owning a car for ride-hailing? Read about Travo vehicle investment.
Sources: Uber Nigeria, Drivers: how to get help and Uber Nigeria, Drive (accessed 29 Sep 2026); Radio Nigeria Lagos (14 Sep 2026); FRSC contact page (accessed 29 Sep 2026). Travo is not affiliated with Uber. Fares and prices change often — confirm before you travel or pay.
