Tunisair cargo booking starts with the freight reservations team. For a new shipment, send the contents, package dimensions, origin, destination and required date. If you are collecting goods already at an airport, contact the appropriate import or release team instead of starting a new passenger reservation.
The official Tunisair freight page separates cargo reservations, export and import contacts. It publishes reservation.fret@tunisair.com.tn for reservations, agence.export@tunisair.com.tn for export and cargoimport.agency@tunisair.com.tn for import. Recheck the directory for the contact applicable to your station.
Prepare a booking request the cargo team can assess
Explain whether you are sending general commercial goods, personal effects or a time-sensitive parcel. State the actual departure country and final destination. Ask whether the proposed movement is direct, connecting or includes another carrier, and which party confirms every leg.
Prepare a complete shipment brief
- Origin and destination, shipping date and delivery deadline.
- Contents, package count, gross weights and dimensions.
- Any batteries, liquids, chemicals, perishables or fragile items.
- Sender, receiver and destination collection contacts.
- Required airport handling, customs assistance or road delivery.
For a connecting shipment, clarify the handling and communication arrangements during transfer. Ask whether the quote ends at an airport or includes delivery beyond it. This is especially useful when the receiver expects the goods at a business address.
Tunisair cargo rates and promotional offers
The freight page refers to promotional rates. Request the current offer for the precise route, date and consignment rather than applying a general discount to any shipment. Obtain the full quote with chargeable weight, minimum charge and included handling and documentation costs.
Check screening, destination terminal charges, storage and onward transport. Ask who pays customs-related charges and who arranges clearance. Compare the same service endpoints and get the quote’s validity and payment instructions in writing before dispatch.
Express freight and handover deadlines
Tunisair describes express export and delivery arrangements on its freight page. Ask the cargo team whether that product applies at the actual origin and destination and which cutoff you must meet. A published late-acceptance feature should not be treated as a universal instruction for every airport or commodity.
Confirm the receiving facility, office hours and required documents. Allow time for cargo screening and any packing checks. Passenger check-in and cargo acceptance can be different operations, so send the driver to the location specified by the freight team.
Packing and contents that need approval
Describe batteries, liquids, food, medicine, valuables or fragile equipment in the initial request. Ask whether the proposed route and service can support the required handling. Send individual measurements and photographs for irregularly shaped goods before buying a crate.
For international commercial stock, retain an accurate invoice and packing list and ask the responsible agent which additional requirements apply. Keep the accepted booking details and final piece count available so a change in the load can be reassessed before handover.
Import release and collection
Give the recipient the transport reference and local release contact. Confirm the identification or authorisation required and whether clearance or outstanding charges must be settled first. Ask when storage charges begin if collection is delayed.
Tunisair cargo questions
Which team handles a new cargo reservation?
Start with the cargo reservations contact in the official freight directory.
Can an import contact quote an export movement?
Ask to be directed to the responsible reservations or export team.
Does express freight automatically include my address?
Confirm the actual delivery endpoint and included services in the quotation.
Turn your enquiry into a workable shipping plan
For a Tunisian supplier sending stock overseas, agree who arranges origin export handling and who acts as importer at destination before booking. The recipient should know when they can accept delivery and who will communicate cargo release. If an express service is proposed, test its timing against screening, clearance and the final journey rather than focusing only on the flight. For a consignment already arriving, lead the enquiry with the transport reference so the import team can address the actual release issue.
Compare the complete quotation
Ask for the total payable for the same shipment and delivery endpoint. A lower flight charge can leave screening, storage, handling and road transport to be paid separately. Check the quotation’s expiry date, payment currency and what happens if the flight changes. Identify who will notify the receiver when the cargo is ready and who pays for a delay in collection. Keep written acceptance with the booking reference before releasing the goods.
Our Royal Air Maroc cargo services guide provides a separate North African freight comparison using the same shipment scope.
How Travo can assist
For a consignment travelling into or out of Nigeria, Travo’s international shipping service offers freight coordination, supplier collection and consolidation, customs support through licensed clearing partners and onward delivery. If imported stock needs holding before distribution, ask about warehouse storage and fulfilment. Request the scope for your actual origin and destination, including any overseas partner arrangements and local delivery charges.
Request a shipment plan from Travo with your collection and delivery addresses, goods description, dimensions, weight and deadline. Ask which services are included, which need separate approval and what the delivery estimate depends on. This lets you coordinate the ground journey with the airline’s confirmed acceptance.
