Updated 2 October 2026 · Travo.ng
Quick answer
Uber stopped operating in Nigeria on 2 September 2026, so there is no Uber customer care number to call, and its help centre for account queries closed on 23 September. To settle an old charge, use your bank. For problems on a ride today, use the help inside the Bolt or inDrive app.
Why you cannot reach Uber customer care
Channels TV reports that Uber ended 12 years of operations in Nigeria on 2 September 2026, having launched in Lagos in 2014. It cited a review of its business, apologised for the disruption and kept its help centre open for account queries until 23 September. Before the exit, Uber’s Nigeria pages offered in-app help and no published customer-care phone number, so any number you find now has no official source.
Scammers use exits like this one. Be alert to numbers in search ads, WhatsApp contacts and social media comments. Treat any number or WhatsApp contact claiming to be Uber Nigeria support as a likely scam. Uber has left, so there is nobody legitimate to answer it. No genuine refund process asks you to transfer money, share an OTP or install a screen-sharing app.
A scam checklist before you call anyone
- The contact is not inside an app you installed from the official store.
- They ask for a one-time code, card PIN or password.
- They ask you to pay a fee to receive a refund.
- They ask you to install remote-access software.
- They push you to act urgently or say the account will be closed.
If you shared card details with someone like this, call your bank straight away and ask it to block the card.
Settling an old Uber problem
| Problem | What to do now |
|---|---|
| Charged after 2 September 2026 | Check your statement, gather receipts and dispute the charge with your bank in writing |
| Double charge or wrong fare on an old trip | Keep the trip receipt and tell your bank if you cannot resolve it; Uber’s help centre closed 23 Sep |
| Unused credit or promo balance | We found no Uber guidance; do not pay anyone claiming they can recover it |
| Lost item from an old trip | Uber’s in-app route is no longer available; we found no replacement channel |
| Unpaid driver earnings | Save your records and check your bank statements; raise failed transfers with your bank |
Based on Uber’s announcement reported by Channels TV and general banking practice. We found no Uber statement on refunds, credits or lost property after the exit.
If your bank dispute is rejected, a consumer complaint to the Federal Competition and Consumer Protection Commission (FCCPC) is another official route. Check its website for how to file.
Customer care on Bolt
Bolt’s own help article shows no phone number for Nigeria. This is how Bolt’s How to contact Bolt article says to reach support:
- During a ride or active order, tap the red warning icon.
- Choose Report an issue.
- Tap Call Support to speak to the team.
- For other questions, open the Help section in the app, or email your local city support through the cities page on Bolt’s website.
Customer care on inDrive
Use the support options inside the inDrive app for ride problems or account questions. Because riders and drivers negotiate fares directly, as TheCable explains, keep the agreed price in the chat, and report disputes there. We could not load inDrive’s Nigeria help pages, so check the app for the options it offers.
How to escalate a problem
- Report it in the app straight after the trip, while details are fresh.
- Give the date, time, pickup and drop-off, amount and what went wrong, plus screenshots.
- Keep all replies in one thread rather than opening new tickets.
- If it is unresolved, ask your bank to look at the card payment.
- For safety incidents, contact the police or emergency services first. In an emergency, call 112 or 767 in Lagos (both toll-free), or the Federal Road Safety Corps on 122 for road crashes.
When you want a service you can speak to
Some customers prefer to book a service with a clear confirmation and a person to contact. Travo handles bookings for drivers, airport pickups, parcels and more, and you can message us on WhatsApp. If you used Uber for deliveries, see How to get a dispatch rider in Nigeria, and for trips see Book a car service before arrival in Nigeria or Hire a driver in Abuja.
Used Uber to send parcels?
Book a courier on Travo with the pickup, drop-off and price confirmed before you pay. Travo is a booking and logistics platform and is not affiliated with Uber, Bolt or inDrive.
Frequently asked questions
What is the Uber customer care number in Nigeria?
There is none. Uber did not publish one for Nigerian riders and stopped operating on 2 September 2026.
Is Uber help still available?
Uber said its help centre would stay open for account queries until 23 September 2026. That date has passed.
How do I get a refund for an old Uber trip?
We found no Uber refund guidance after the exit. Gather receipts and dispute wrongful charges with your bank.
How do I contact Bolt customer care?
In the app, tap the red warning icon, then Report an issue, then Call Support during an active order. Otherwise use Help or email your city support.
Are numbers I see online for Uber Nigeria real?
Treat them as scams. Never share OTPs, PINs or passwords or pay for a refund.
Are Bolt and inDrive still running?
Yes. TheCable reported on 3 September 2026 that both are operating and moving to capture riders and drivers from Uber.
Related guides
- Private driver in Lagos
- Airport pickup and drop-off services in Nigeria
- How to get a dispatch rider in Nigeria
- Emergency services in Nigeria
- Car hire service in Lagos
- Book a car service before arrival in Nigeria
Sources: Channels TV (2 Sep 2026); TheCable (3 Sep 2026); Bolt Nigeria help article (accessed 2 Oct 2026); Uber Nigeria pages (viewed Sep 2026); Radio Nigeria Lagos (14 Sep 2026). Fares and prices change often — confirm before you travel or pay.
