Updated 2 October 2026 · Travo.ng
Quick answer
Uber stopped operating in Nigeria on 2 September 2026, so there is no Uber support phone number to call: its help centre for account queries closed on 23 September, and Uber never published a rider phone line for Nigeria anyway. If you used Uber, check your card statement and move to Bolt or inDrive, whose help is reached inside their apps.
Is there an Uber support number for riders now?
No. Channels TV reports that Uber ended 12 years of operations in Nigeria on 2 September 2026 and said its help centre would stay open for account queries until 23 September. That date has passed. When we checked Uber’s Nigeria pages in September 2026, before the exit, they pointed riders to in-app help and listed no customer-care phone number.
That makes any number you find online now a red flag. Treat any number or WhatsApp contact claiming to be Uber Nigeria support as a likely scam. Uber has left, so there is nobody legitimate to answer it. Never share a one-time code, card PIN or password with someone who says they can reverse a charge or refund an old trip.
Tidy up your old Uber account
- Save your receipts. Search your email for Uber trip receipts and keep them for any dispute.
- Check your card or bank statement for charges after 2 September 2026 and for any unexplained Uber charge.
- Remove your saved card from the Uber app while it still opens, and from any digital wallet linked to it.
- Dispute wrongful charges with your bank. If money was taken for a trip that did not happen, tell your bank in writing, give dates and amounts and attach receipts. We found no Uber statement on refunds, so your bank is the verified route.
- Delete the app once you have what you need.
If you had credit or promo balance in the app, we could not find any guidance from Uber on what happens to it.
Getting help on Bolt
Bolt does not show a Nigeria phone number in its help article. According to Bolt’s How to contact Bolt article, you reach it this way:
- During a trip or active order: tap the red warning icon, choose Report an issue, then tap Call Support.
- After a trip: open the Help section in the app.
- No active order: Bolt says you can email your local city support, with the address on the cities page of its website.
Getting help on inDrive
inDrive works differently, because riders and drivers negotiate the fare directly instead of accepting an algorithm’s price, as TheCable explains. Agree the price and pickup point in the app before you get in. For problems, use the support options inside the inDrive app. We could not load inDrive’s Nigeria help pages, so check the app for the current options.
Uber help channels, then and now
| Need | Before 2 September 2026 | Now |
|---|---|---|
| Trip or fare problem | In-app Help | Bolt in-app Help; inDrive in-app support |
| Old charge on your card | In-app Help | Your bank; Uber’s help centre closed 23 Sep |
| Emergency on a trip | Uber safety tools and local services | Police or local emergency services first, then report in the Bolt or inDrive app |
| Phone number | Not published for Nigerian riders | Bolt: in-app Call Support during a trip; no public number found |
Sources: Uber Nigeria pages (viewed September 2026); Bolt’s How to contact Bolt article; Channels TV.
Ride safely on a new app
- Check the plate number, car and driver photo match before you get in.
- Share your live trip with someone you trust.
- On inDrive, settle the fare before the ride starts and do not renegotiate in the car.
- Sit in the back and keep your phone charged.
- In an emergency, call 112 or 767 in Lagos (both toll-free), or the Federal Road Safety Corps on 122 for road crashes.
When an app is not the right tool
Drivers from Bolt and inDrive have planned an October shutdown in Lagos, according to Legit.ng, so ride-hailing availability and prices may be unsettled for a while. For airport runs, early meetings or full-day trips you can book a vetted driver in advance, see Private driver in Lagos and How to get picked up at Lagos airport, or arrange a Car hire service in Lagos.
Need a ride you can plan?
Book an airport pickup with the price agreed upfront. Travo is a booking and logistics platform and is not affiliated with Uber, Bolt or inDrive.
Frequently asked questions
What is the Uber customer care number in Nigeria?
Uber did not publish a rider phone number for Nigeria and has stopped operating there. Numbers online claiming to be Uber support should be treated as scams.
Can I still get a refund from Uber?
Uber’s help centre for account queries closed on 23 September 2026. We found no refund guidance, so for wrongful charges contact your bank with receipts.
How do I contact Bolt in Nigeria?
Use the app: during a trip, tap the red warning icon, then Report an issue, then Call Support. Otherwise use Help or email your city support from Bolt’s website.
Is inDrive cheaper than Uber was?
inDrive’s model lets you negotiate the fare, so prices vary. Compare offers before accepting, and we cannot give a verified fixed rate.
Is there still an Uber office in Lagos?
Uber’s Lagos hub was a driver support centre, not a rider desk. With operations ended, do not travel there for help.
Are Bolt and inDrive safe?
Use the safety steps above and the apps’ own tools. They are the main ride-hailing apps still operating after Uber’s exit.
Related guides
- Airport pickup and drop-off services in Nigeria
- Private driver in Lagos
- Car hire service in Lagos
- Emergency services in Nigeria
- How to get picked up at Lagos airport
- How to get a dispatch rider in Nigeria
Sources: Channels TV (2 Sep 2026); TheCable (3 Sep 2026); Legit.ng (Sep 2026); Bolt help article on contacting Bolt (accessed 2 Oct 2026); Uber Nigeria rider and driver pages (viewed Sep 2026); Radio Nigeria Lagos (14 Sep 2026). Fares and prices change often — confirm before you travel or pay.
