Terms and Conditions

About Travo.ng

Travo.ng ("Travo", "we", "our", or "us") is a technology-enabled logistics and transportation platform providing services including:

• Local delivery services
• Courier services
• Freight forwarding
• Transportation coordination
• International shipping support
• E-commerce logistics
• Package tracking
• Vendor and merchant fulfillment
• Mobility and dispatch services
• Marketplace integrations

Our operations are primarily based in Nigeria, with support for international shipping and cross-border logistics activities. These Terms govern your access to and use of the Travo.ng website, mobile applications, logistics platform, transportation services, delivery services, shipping solutions, and related products and services (collectively, the "Services").

Eligibility

By using Travo.ng, you represent and warrant that:

• You are at least 18 years old;
• You have the legal authority to enter into binding agreements;
• All information provided to us is accurate and complete;
• Your use of the Services complies with applicable laws and regulations.

User Accounts

To access certain features, you may be required to create an account. You agree to:

• Maintain accurate account information;
• Keep login credentials secure;
• Notify us immediately of unauthorized access;
• Accept responsibility for all activities under your account.

We reserve the right to suspend or terminate accounts that violate these Terms.

Services Provided

Travo.ng facilitates logistics, transportation, and shipping coordination through digital platforms and partner networks. Services may include:

• Pickup and delivery arrangements
• Shipment scheduling
• Route coordination
• Rider and driver dispatch
• Package tracking
• Payment processing
• Merchant fulfillment
• International shipping coordination

Service availability may vary by location, regulatory restrictions, operational capacity, and third-party partner availability.

International Shipping

For international shipments:

• Users are responsible for ensuring compliance with customs laws and import/export regulations;
• Additional taxes, customs duties, tariffs, inspection fees, or government charges may apply;
• Delivery timelines are estimates and not guaranteed;
• Travo.ng is not responsible for delays caused by customs authorities, weather conditions, strikes, border restrictions, or force majeure events.

Users must not ship prohibited or restricted items.

Prohibited Items

Users may not use Travo.ng Services to transport or distribute:

• Illegal goods
• Dangerous or hazardous materials
• Firearms or weapons
• Explosives
• Narcotics or controlled substances
• Counterfeit goods
• Stolen property
• Perishable items without authorization
• Restricted international exports
• Items prohibited by Nigerian or international law

We reserve the right to inspect shipments where legally permitted.

Pricing and Payments

Users agree to pay all applicable:

• Delivery fees
• Shipping charges
• Service fees
• Customs or import charges
• Taxes
• Platform fees

Prices may vary based on distance, package dimensions, weight, destination, delivery speed, market conditions, fuel costs, and third-party charges.

Payments may be processed through third-party payment providers. Failure to complete payment may result in suspension or cancellation of services.

Delivery Estimates

Estimated delivery times are provided for convenience only. Travo.ng does not guarantee:

• Exact delivery times;
• Continuous platform availability;
• Uninterrupted service operation.

Delays may occur due to traffic conditions, weather, customs processing, regulatory inspections, technical failures, operational disruptions, or third-party logistics delays.

User Responsibilities

Users agree:

• To provide accurate shipment information;
• To package items securely;
• Not to submit fraudulent or misleading information;
• Not to misuse the platform;
• Not to interfere with platform operations or security.

Users remain solely responsible for the legality and ownership of shipped items.

Merchant and Vendor Responsibilities

Merchants, vendors, and business users agree to:

• Comply with consumer protection laws;
• Maintain accurate product listings;
• Fulfill orders responsibly;
• Ensure lawful transactions;
• Handle refunds and disputes in accordance with applicable laws.

Travo.ng may suspend vendors engaging in fraudulent, abusive, or unlawful conduct.

Tracking and Communications

By using our Services, you consent to receiving:

• Delivery notifications
• Shipment updates
• SMS alerts
• Push notifications
• Customer service communications
• Security and account notifications

Standard messaging and data rates may apply.

Privacy

Your use of the Services is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, process, and protect personal information.

Intellectual Property

All content on Travo.ng — including logos, trademarks, software, text, graphics, branding, designs, platform technology, and proprietary systems — is owned by or licensed to Travo.ng and protected by intellectual property laws.

Users may not copy, reproduce, distribute, reverse engineer, or exploit platform content without written permission.

Platform Availability

We may modify Services, suspend functionality, perform maintenance, or discontinue features without prior notice. We do not guarantee uninterrupted access to the platform.

Third-Party Services

Travo.ng may integrate with third-party payment providers, logistics partners, maps, analytics providers, cloud hosting providers, and communication platforms. We are not responsible for the actions or services of third parties.

Limitation of Liability

To the maximum extent permitted by law, Travo.ng shall not be liable for:

• Indirect damages
• Incidental damages
• Loss of profits
• Loss of data
• Shipment delays
• Business interruption
• Unauthorized access
• Consequential damages

Our total liability shall not exceed the amount paid by the user for the specific service giving rise to the claim.

Indemnification

You agree to indemnify and hold harmless Travo.ng, its affiliates, directors, employees, contractors, and partners from claims arising out of:

• Your use of the Services;
• Your violation of these Terms;
• Unlawful shipments;
• Regulatory violations;
• Infringement of third-party rights.

Suspension and Termination

We reserve the right to suspend or terminate access to Services where users:

• Violate these Terms;
• Engage in fraud;
• Abuse the platform;
• Submit prohibited shipments;
• Create legal or security risks.

Force Majeure

Travo.ng shall not be liable for delays or failures caused by events beyond reasonable control, including natural disasters, strikes, war, civil unrest, internet outages, customs restrictions, pandemics, or government actions.

Governing Law

These Terms shall be governed by the laws of the Federal Republic of Nigeria. Any disputes arising from these Terms shall be subject to the jurisdiction of competent courts in Nigeria unless otherwise required by applicable law.

Changes to Terms

We may update these Terms periodically. Updated versions will be posted on our website and applications. Continued use of the Services constitutes acceptance of revised Terms.

Entire Agreement

These Terms, together with our Privacy Policy and any applicable service agreements, constitute the entire agreement between users and Travo.ng regarding use of the Services.

Acceptance of Terms

By accessing or using Travo.ng Services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

Agreed — let's get started →